1. Introduction

Welcome to Pinnacle Global Services (PGS), powered by Zubayaa Cloud. By accessing or using our websites, digital platforms, or professional services, you agree to comply with and be bound by these Terms of Service. Please read them carefully before using any of our resources or engaging our services.

Pinnacle Global Services (“PGS,” “we,” “our,” or “us”) provides IT Consulting, Cybersecurity, Cloud Infrastructure, Government Contracting Support, Procurement, and Business Operations Services. These Terms govern your access to and use of our website, digital platforms, and services.

2. Scope of Services

• IT Consulting and Cloud Hosting
• Cybersecurity Assessment and Implementation
• Government Contracting Support and Compliance Consulting
• Procurement and Technical Staff Augmentation
• Business Process and Digital Transformation

Each engagement may include a Statement of Work (SOW) or teaming agreement defining the scope, deliverables, pricing, and responsibilities of both parties.

3. Client Responsibilities

• Provide accurate and complete information necessary for service delivery.
• Maintain secure access credentials to all shared platforms.
• Use PGS deliverables solely for lawful and intended purposes.
• Promptly notify PGS of any unauthorized use or access.

PGS is not responsible for delays or disruptions caused by client omissions, inaccurate information, or non-cooperation.

4. Intellectual Property Rights

All intellectual property, materials, and documentation created or shared by PGS—including processes, templates, and training resources—remain the property of Pinnacle Global Services unless otherwise specified in writing.

Clients receive a non-transferable license to use deliverables only within the scope of their engagement. Redistribution, resale, or unauthorized reproduction of PGS intellectual property is prohibited.

5. Data Security and Confidentiality

PGS uses secure cloud infrastructure under Zubayaa Cloud, with encryption, MFA, and compliance-grade data controls.

All client information is treated as confidential and shared only with authorized personnel or approved subcontractors directly involved in service delivery.

We never sell, rent, or disclose client data without authorization or legal requirement.

6. Compliance and Legal Obligations

PGS operates in compliance with all applicable data protection and cybersecurity laws, including:

• Federal Acquisition Regulation (FAR)
• Defense Federal Acquisition Regulation Supplement (DFARS)
• Cybersecurity Maturity Model Certification (CMMC)
• General Data Protection Regulation (GDPR)

Clients engaged in government projects must maintain required clearance, compliance, and reporting standards as defined in their agreements.

7. Payment and Billing

Invoices are issued according to project-specific agreements. Payments are due within the stated timeframe.

Late or outstanding payments may result in temporary suspension of services until the account is current. PGS reserves the right to charge reasonable interest or fees on overdue balances.

8. Limitation of Liability

PGS is not liable for indirect, incidental, or consequential damages — including loss of data, profits, or business opportunities — arising from the use or inability to use our services.

Our total liability shall not exceed the total amount paid by the client for the specific service in question.

9. Indemnification

Clients agree to indemnify, defend, and hold harmless PGS, its employees, and affiliates against all claims, losses, or damages arising from misuse of our services, violation of law, or breach of these Terms.

10. Third-Party Services and Partners

PGS collaborates with trusted technology partners, including: UST, eFax, Commvault, Cisco, Monday.com, and AWS.

These partners maintain their own independent terms and privacy policies. PGS is not responsible for their operations or data practices.

11. Termination of Services

PGS may suspend or terminate services for violation of these Terms or misuse of proprietary materials.

Clients may terminate an engagement in accordance with their written service agreement. Upon termination, any unpaid balances remain due, and client access to materials may be revoked.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, USA.

Any dispute shall be resolved under Massachusetts jurisdiction or through binding arbitration when applicable.

13. Contact Information