Managed security awareness training, administered end-to-end.
Most organizations spend their security budget on the perimeter. Firewalls, endpoint protection, backups, monitoring. All necessary. None of it stops an employee from typing credentials into a convincing fake login page.
Phishing remains the most common way attackers get inside an organization, and it works because it targets people rather than technology. You cannot patch a person. You can train them.
Why KnowBe4
KnowBe4 is the world’s largest security awareness training and simulated phishing platform, used by more than 56,000 organizations worldwide. Founded by security specialist Stu Sjouwerman, the platform was designed with input from Kevin Mitnick — for decades the most recognized name in social engineering — who served as the company’s Chief Hacking Officer and helped build the training around the tactics attackers actually use.
The company has been named a Leader in the Gartner Magic Quadrant for Security Awareness Computer-Based Training and a Leader in the Forrester Wave. In 2023, it was acquired by Vista Equity Partners in a transaction valuing it at $4.6 billion.
The platform spans more than simulated phishing. It includes an extensive training library, AI-driven campaign personalization, Phish-prone Percentage benchmarking that shows measurable risk reduction over time, PhishER for triaging user-reported email, and SecurityCoach for real-time coaching when a user takes a risky action.
We evaluated the category and selected KnowBe4 because it is the most proven platform available, with the deepest content library and the reporting that boards and auditors actually accept.
What Pinnacle does with it
Buying a license is easy. Most organizations that buy security awareness training never fully deploy it. The platform sits idle, campaigns don’t get scheduled, new hires never get enrolled, and nobody reviews results until an auditor asks.
Pinnacle runs the whole thing. In partnership with KnowBe4, we have procured and now administer hundreds of licenses on behalf of client organizations, covering:
- Procurement and tier selection — matching the right product tier to the organization rather than overbuying
- Renewal management — negotiating terms, reconciling actual user counts against what is being paid for, and closing renewals before coverage lapses
- User lifecycle — provisioning, group management, and offboarding as staff change
- Campaign administration — scheduling phishing simulations and assigning training on a cadence that fits the organization’s calendar
- Reporting to leadership — results translated into language a board or a finance committee can act on
Our clients get the outcome. Not another platform to manage.
Who this is for
Schools, nonprofits, and public sector organizations operate under real budget pressure while holding exactly the data attackers want: student records, donor information, financial data, personal information on staff and families. Compliance expectations keep rising. Staffing rarely does.
If your IT function is one or two people covering everything, an unmanaged security platform is a liability rather than a control. Security awareness training is one of the few measures that costs little and measurably reduces risk — but only if someone is actually running it.
Part of a complete stack
This sits inside the broader Pinnacle offering: 24/7 monitoring, managed firewalls, backup and disaster recovery, endpoint protection, and vendor management. One provider, one point of contact, one accountable partner.
Talk to us
If your organization is paying for security awareness training that nobody administers — or you have been putting off deploying it because there is no one to run it — that is exactly the problem we solve.
Pinnacle Global Services LLC · info@zubayaa.com · We can deploy fast ·
Authored by Pinnacle Global’s Cybersecurity & Technology Writers.
